Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone:
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
  • Assists patients with telephone encounters
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed
  • Directs patients to appointment or procedure
• Collects co-pays and/or remaining balances:
  • Obtains signatures from patients as needed
  • Responds to questions regarding financial assistance programs
  • Performs the End of Day reconciliation process
  • May participate in the prescription refill order process as appropriate and in scope for position.
• Performs Epic and In-Basket Responsibilities:
  • Uses resources, tools, and procedures to review, respond, follow-up and complete in-basket work
  • Reviews MyChart appointments for accuracy and appropriate follow-up
  • Works the reschedule report to ensure all appointments are rescheduled appropriately
  • Processes No Show letters as applicable
• Medical records support:
  • Retrieves clinic scanning/forms, sorts and distributes faxes via RightFax
  • Medical record scanning and error resolution
  • Opens, sorts and distributes clinic mail, processes returned mail
  • Manages patient requested documents for pick-up
  • Coordinates Release of Information requests
  • Scans STAT EKG’s as needed
• Manages and organizes patient care lobby (or lobbies) and provides other department support:
  • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
  • Performs weekly downtime check
  • Active participation in staff meetings
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred
• Associate's or Vocational degree preferred
• 2 to 5 years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word and Outlook) required and
• 2 to 5 years of customer service, clerical, or business environment experience in healthcare required and
• 1 year of medical terminology knowledge preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently