97 Customer Experience Specialist Jobs in Columbus, OH
Allstate Exteriors is Hiring a Customer Experience Specialist Near Columbus, OH
- Customer Visits: Schedule and conduct visits to clients to strengthen relationships and gather feedback. Deliver personalized gift bags to enhance customer experience and loyalty.
- Payment Collection: Collect checks from clients in a timely manner, ensuring accuracy and compliance with company policies.
- Dead Lead Reactivation Campaigns: Develop and implement strategies to revive inactive leads and re-engage dormant customers. Utilize various communication channels (phone calls, emails, direct mails) to reconnect with prospects and clients. Analyze campaign performance and adjust strategies to optimize ROI.
- Customer Issue Resolution: Act as the primary point of contact for resolving customer inquiries, concerns, and complaints. Handle escalated issues with professionalism and empathy, striving for swift and satisfactory resolutions. In this position, you will begin by learning the "Allstate Way" - starting with Dead Lead reactivation campaigns (similar to rehash) - from there, you will begin doing customer visits, payment collections when needed, taking customer calls to resolve issues, customer surveys, and more! Qualifications: Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse clientele. Excellent organizational and time-management abilities to handle multiple tasks efficiently. Analytical mindset with proficiency in interpreting data to drive decision-making. Familiarity with CRM software. Ability to work independently and collaboratively in a fast-paced environment. Ability to confidently meet with customers. Key Performance Indicators (KPIs): Return on Investment (ROI) from dead lead reactivation campaigns. Customer satisfaction scores and feedback. Resolution time for customer issues. Client retention and re-engagement rates. Join Our Team: If you are passionate about delivering exceptional customer experiences, possess strong communication and problem-solving skills, and thrive in a dynamic environment, we invite you to apply for the Customer Experience Specialist position. Become a valuable member of our team dedicated to exceeding customer expectations and driving business growth.
Job Summary
Full Time
Consumer Services
$79k-105k (estimate)
06/21/2024
07/19/2024
allstateexteriorsinc.com
LONDON, OH
<25
2002
JOE MULLINS
<$5M
Consumer Services
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About Allstate Exteriors
We are a dedicated team of roofing professionals, headquartered in London, Ohio. Allstate Exteriors was founded in 2002 by Joe Mullins. We are your local roofing, siding, and gutter replacement experts. Owens Corning has backed us with their exclusive "Platinum Preferred Contractor" status. This means we can offer you top of the industry warranties, that can not be beaten. Our status also lets you rest assured that Allstate Exteriors will get your job right, with the best materials, and warranties available in the industry. Allstate has recently expanded to Cape Coral, FL and we hope to contin...ue our expansion.
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The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
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