Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off

Job Summary: We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have at least one year of experience in a similar role within the insurance industry. The primary responsibility of this position is to provide excellent customer service, addressing inquiries and resolving issues efficiently and professionally.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding insurance policies, coverage options, and claims processes.
• Cross sell products and services
• Assist customers with policy renewals, changes, and cancellations.
• Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and outcomes.
• Stay updated on industry trends, company products, and services.

Qualifications:

• Minimum of one year of experience in a customer service role.
• Must hold an active GA Insurance License P&C or Personal Lines OR willing to obtain a non-resident license within 4 weeks of employment (required)
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle multiple tasks simultaneously and work well under pressure.
• Proficiency in using customer service software and Microsoft Office Suite.
• High school diploma or equivalent; additional education or certifications in insurance is a plus.

Hopefully, you find this helpful, and we encourage you to schedule a time with our Hiring Consultants to provide even further assistance. Let us know if you need anything else in the meantime.
About Us:
Allstate Insurance Agency - has been serving the Mcdonough community for over 15 years, providing reliable and personalized insurance solutions to our clients. We are committed to delivering exceptional service and building lasting relationships with our customers. Our team enjoys a supportive and collaborative work environment, with opportunities for professional growth and development.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.