Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls with professionalism and courtesy, addressing customer inquiries, issues, and requests efficiently.
Problem Resolution: Provide effective solutions to customer problems by utilizing your knowledge of our products and services. Troubleshoot and resolve complaints to ensure a positive customer experience.
Data Management: Accurately input and update customer information in our CRM system. Document interactions and follow up on unresolved issues as needed.
Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and recommendations to customers.
Sales Support: Assist in upselling and cross-selling company products and services when appropriate, based on customer needs and interests.
Team Collaboration: Work closely with team members and supervisors to achieve department goals and share insights on improving processes and customer satisfaction.
Required Skills and Qualifications:
Call Center Experience: Minimum of 1-2 years of experience working in a call center environment, demonstrating a strong understanding of call handling and customer service best practices.
Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and effectively interact with customers and colleagues.
Problem-Solving Abilities: Strong analytical skills and a proactive approach to identifying and resolving customer issues.
Customer-Centric Attitude: A genuine commitment to delivering exceptional customer service and a positive customer experience.
Technical Proficiency: Experience with CRM systems and call center software. Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Organizational Skills: Ability to manage multiple tasks efficiently and handle high call volumes while maintaining accuracy and attention to detail.
Preferred Qualifications:
Industry Knowledge: Familiarity with our industry or similar sectors is advantageous but not required.
Additional Skills: Bilingual abilities or experience with specialized customer service roles is a plus.
Work Environment:
Location: This position is based in Topeka, KS. Candidates must be able to work on-site.
Schedule: Flexibility to work various shifts, including evenings and weekends, as required.
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EEO/AA Employer/Vet/Disabled.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>