82 Technical Support Specialist Jobs in Arlington, VA
AllSTEM Connections is Hiring a Technical Support Specialist Near Arlington, VA
1 Year Contract
100% On-Site
Arlington, VA
**No Visa Sponsorship
**No C2C
Our client is a global leader in digital workplace solutions, empowering organizations to transform the way they work and harness the full potential of their information. With a rich history of innovation spanning decades, they are committed to delivering exceptional service and support to their clients worldwide.
Job Description: We are seeking a dedicated Technical Support Specialist to join our client's dynamic team. As a Technical Support Specialist, you will play a crucial role in providing technical assistance to company clients via phone, email, and in-person interactions. You will troubleshoot and resolve hardware and software issues across various platforms, including desktops, laptops, printers, and mobile devices. Additionally, you will be responsible for setting up and configuring in-person and virtual meetings, utilizing the ServiceNow ticketing system, and collaborating with other IT teams to resolve complex issues.
Responsibilities:
- Provide technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues.
- Set up and configure in-person and virtual meetings.
- Log, track, and prioritize support requests using ServiceNow.
- Install, configure, and maintain various software.
- Assist users with password resets, account setups, and access permissions.
- Collaborate with other IT teams to resolve complex issues.
- Maintain documentation of procedures, configurations, and troubleshooting steps.
- Stay up to date on the latest technological advances.
Requirements:
- Relevant certifications, including Microsoft, Amazon, and CompTIA.
- Proficiency with ServiceNow and similar ticketing systems.
- Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.
- Strong knowledge of mobile devices, including Android and Apple.
- Knowledge of AV equipment, including projectors and mixers (nice to have).
- Excellent communication and customer service skills.
- Ability to self-educate on technical scenarios using the internet.
- Strong problem-solving and analytical skills.
If you are a passionate and dedicated individual with a strong technical background and excellent customer service skills, we encourage you to apply for this exciting opportunity. Join us in shaping the future of digital workplaces!
Job Summary
Full Time
$88k-114k (estimate)
06/28/2024
07/17/2024
allstemconnections.com
LAS VEGAS, NV
50 - 100
2018
JANICE HOWROYD
<$5M
Business Services
Related Companies
About AllSTEM Connections
AllSTEM Connections is a full-service employment company that focuses on careers that are within STEM (Science, Technology, Engineering, and Mathematics) fields. HELPING CAREER SEEKERS Our Talent Engagement Agents take the time to understand your career progression and achievements to connect you with the right opportunity. FINDING GREAT EMPLOYEES AllSTEM Connections provides temporary, temporarytohire, direct placement and independent consultant services. We take the time to understand your needs and connect you to the best information technology talent available. Our Connections Centers are ...ready to serve you. Guiding Principles and Core Values: UP HIRE U Understanding Matters. We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry. P People Matter. People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers. H Honesty Matters. We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people. I Innovation Matters. We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers. R Relationships Matter. We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results. E Everything Matters. We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.
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The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
