The Opportunity

Location : in-office Schaumburg, IL

Actual Job Title : Mechanical Claims Specialist (MCS)

Pay : $25.50 / hr set rate

MCS Training Schedule : 4 weeks, 8 : 30AM - 5 : 15PM CST, 45 min lunch

Schedule : Monday - Friday, will be assigned a 9 hr shift between 7AM - 7PM with 1 hr lunch

Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and / or someone who has a love and passion for all things auto?

The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of the manual labor and retail hours that go along with it! The MCS partners with our selling dealers, repair facilities, and retail customers to provide support to dealers, repair facilities, retail customers, and financial institutions.

Using their mechanical experience & knowledge, they provide policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

• Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using systematic listening and probing approach
• Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries
• Achieve total customer satisfaction when handling contract and claim matters
• Check for existing case information through research, manuals, database or contacts

The Skills You Bring

• 2 years' experience in automotive repair industry; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees / certifications in automotive technology
• Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world class service to our customers
• Problem solver with the ability to negotiate and make quick decisions while managing conflicting priorities
• Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.

Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including :

• Time Away : 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future : plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Building a Family : adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult / elder care days and childcare discounts.
• Work-Life Integration : other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations : depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and / or equity.

Last updated : 2024-06-25