Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first or last point of contact for our guests and play a crucial role in providing exceptional customer service. If you have excellent communication skills and have a passion for hospitality, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming or sincere demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with luggage storage and transportation arrangements
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Process payments and maintain accurate records of transactions
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements:
- Excellent phone etiquette and communication skills
- Strong guest relations skills with the ability to provide personalized service
- Bilingual proficiency is a plus
- Knowledge of guest service and willingness to learn new skills
- Strong problem-solving skills and the ability to calmly handle difficult situations with guests

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Overnight shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Raleigh, NC 27617 (Required)

Work Location: In person