Job Summary

The Assistant Manager supports the store manager in running an efficient and profitable operation of the store. The Assistant Manager is responsible for ensuring that the store meets company standards in sales, staffing, product quality, visual merchandising, and operations. Assists the Store Manager with the goal of providing customers with excellent, quality products and fast, friendly service. This position enforces all procedures in the absence of the Store Manager and coordinates, as necessary, with the corporate office. Manages the training of Baristas and Lead Baristas. The Assistant Manager will have significant product knowledge and demonstrate positive, friendly, and courteous customer service, as well as be able to demonstrate a commitment to guiding principles and house rules.

Responsibilities

• Store Operation: Assists store manager in managing a profitable store, reviewing controllable expenses, and monitoring labor costs. Partners with the store manager in creating sales volume growth and creating a positive customer experience. Assists store manager in planning and executing sales promotions and maintaining a positive community image. Ensures that the store has sufficient product, merchandise, and supplies needed to manage an efficient store. Performs opening and closing duties. Delegates duties, as necessary, to shift supervisors and baristas. Performs financial documentation and register readings during shifts. Ensures that the store, backroom, and equipment are maintained in a safe and clean manner. Conducts pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained. Processes all payroll information in an accurate and timely manner. Assists store manager in writing a weekly schedule according to labor guidelines and considers any fluctuations in sales due to holidays or local events. Assists the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits, and safe procedures. Responds to any and all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are available. Informs the store manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events. Reports employee accidents and potential safety hazards to the store manager; completes appropriate paperwork and recommends a proper course of action.

• Customer Service: Is the role model for outstanding service and "owner" of the service initiative at his/her store. Pro-active in solving customer problems and satisfying customers in various situations. Ensures that all team members are committed to and demonstrate guiding principles and house rules. Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis. Consistently monitors, coaches, and encourages team members to meet the company's service standards. Assesses and provides adequate staffing to provide efficient and friendly, superior service. Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise, and equipment.

• Training & Development: Provides ongoing training and development to all team members in the areas of operating standards, customer service, and product knowledge. Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently. Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.

• Recruitment: Reviews and selects candidates, schedules and conducts interviews, makes final candidate selection, and provides recommendations.

• Safety and Sanitation: Establishes a cleaning and organizational plan. Ensures proper food handling practices by all employees. Ensures compliance with safety and sanitation standards by state, federal, and OSHA regulations.

• Product and Merchandising: Ensures that all company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards. Ensures that all food offerings maintain the highest quality. Ensures that all team members are educated on the products and services, by developing an understanding of the various types of coffee, tea products, blends, and roasts, as well as knowledge of coffee and tea regions, and the differences in flavor and blends. Tastes drink and food products on a per shift basis for quality assurance.

• Management: Builds morale and team spirit by fostering a work environment where team member input is encouraged and valued. Demonstrates the ability to lead, effectively communicate, and champion guiding principles, house rules, and standard operating procedures. Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

• Other duties as assigned.

Skills

• Excellent English verbal and written communication skills
• Computer literacy, proficient with Microsoft Office Suite programs, Word, Outlook, Excel, etc.
• Excellent teamwork, interpersonal, multitasking, and problem-solving skills
• Requires high organization and great attention to detail
• Performs with a "sense of urgency" and possesses a positive attitude

Education & Experience

• High School Diploma or GED, required
• Minimum one (1) year retail experience, preferably with a specialty coffee store
• Assistant management in a specialty store or food establishment, preferred
• Minimum of one (1) year customer service experience, preferred
• Register and cash handling experience

Physical Requirements

• Use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Regularly required to handle food, hot beverages, and work with sharp objects
• Frequent standing and walking for long periods of time, approximately 90% of the shift
• Ability to bend over and kneel frequently
• Must frequently lift and/or move up to 30 pounds; occasionally carry up to 25 pounds
• Required to work in cold temperatures for long periods of time