Company Overview

Come join our team at Alora Behavioral Health (ABH), where our 40-year history of compassionate care has evolved into specialized Applied Behavior Analysis (ABA) services across southern California. Our recent transformation in 2022 has brought exciting changes, including a new name, expanded services, and increased accessibility. Yet, our commitment to empowering and collaborating with our clients remains steadfast. Join us in making a meaningful difference in the lives of those we serve.

Position Overview

We are looking for a detail-oriented and organized Scheduling Assistant (SA) to join our team at ABH. The SA will play a crucial role in ensuring that all clinical schedules are efficiently managed, enabling our clients to receive their treatment sessions as planned. This administrative support position requires strong process management skills, effective problem-solving abilities, and excellent interpersonal communication, but does not involve supervisory responsibilities.

Responsibilities

• Manage incoming communications from clinical staff regarding scheduling, rescheduling, or canceling treatment sessions and other appointments. Follow up to reschedule missed appointments and confirm sessions as needed.
• Maintain an accurate and up-to-date clinical schedule in the Electronic Medical Records (EMR) calendar for both clients and staff, ensuring sessions, cancellations, make-up sessions, parent training, and other events are accurately scheduled.
• Serve as a primary point of contact for scheduling-related communications, utilizing various channels such as email, phone, and practice management software.
• Keep an updated record of scheduling requests and collaborate closely with direct clinical staff, Case Supervisors, BCBAs, and Area Directors to ensure efficient scheduling.
• Uphold patient confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
• Participate in ongoing training, evaluations, and meetings as required, ensuring adherence to time and attendance policies with reliable punctuality.
• Adhere to company policies and procedures, taking on additional duties as assigned.

Qualifications

• Minimum of one year of experience in an administrative role; experience in an ABA or hospital environment is a plus.
• High school diploma or equivalent is required; a relevant college degree or coursework is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) is required; familiarity with Google Suite is a plus.
• Availability to work the required minimum hours, with some overtime as needed to meet deadlines.
• Successful completion of all required background checks.

Knowledge, Skills, and Abilities

• Strong technology skills and a willingness to learn new systems and platforms.
• Professionalism in all written and oral communications.
• Highly detail-oriented, organized, and efficient in managing tasks.
• Ability to work independently, creating effective workflows to meet goals.
• Goal-oriented, with a commitment to achieving both personal and professional objectives.
• Open to receiving feedback, coaching, and counseling, with a positive attitude and a commitment to continuous learning.

EEO Statement

ABH is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

ADA Accommodation

ABH is committed to providing reasonable accommodations to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation due to a disability to participate in the application process, please contact HR at hr@alorabh.com to request assistance.

How to Apply

If you are a passionate HR professional looking to make a positive impact, we invite you to join our team at Alora Behavioral Health. To apply, please submit your resume and cover letter to hr@alorabh.com. We look forward to hearing from you!