KEY JOB RESPONSIBILITIES:

· Educate members about Alpha Comfort Care services and their benefits

· Guide referrals through the initial enrollment procedure.

· Entering client demographics and authorization into HHAExchange and to GA we

· Verify potential Consumer Medicaid Eligibility.

· Conduct follow-ups with all referrals, including those from the media management team.

· Obtaining the Consumer's doctor's orders and signed Plan of Cares

. Working with Care Coordinators

· Manage the referral-to-active home care case and the conversion process.

· Address inquiries, both via phone and email, gathering necessary medical, demographic, and insurance data.

· Ensure accurate and prompt record-keeping regarding admissions, discharges, and other caseload changes.

· Act as a liaison with family members, referral sources, and the community.

```Requirements:```
- Previous experience EDWP-CCSP
- Familiarity with medical records systems and patient service procedures and GAMIS
- Proficient in using phone systems and scheduling software
- Good Computer skills
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to handle sensitive information with confidentiality and professionalism

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 30 per week

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: On the road