JOB SUMMARY The Scheduling Coordinator is responsible for supporting all aspects of the scheduling process and completion of workflow in Home Care Home Base to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc.), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability. DUTIES & RESPONSIBILITIES Answer and coordinate inbound phone calls. Responsible for maintaining information involving current staffs and contract staff demographic information, skill sets, availability, and productivity levels. Assists the Intake department, as needed (inputting referrals etc.) Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing or Clinical Managers. Supports clinical leadership by maintaining the proper daily workflow of tasks. Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff. Demonstrates commitment, professional growth, and competency. Provides insight to identify needs for additional staff. Maintains comprehensive working knowledge of contractual staff relationships. Serves as an administrative support resource for all clinical and marketing staff. Ensures compliance with all state, federal & Medicare regulatory requirements. Other duties and responsibilities as needed- assigned by Director of Operations or Executive Director. Supports Hospice Authorization and Insurance verifications as needed per DOO or ED. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email. Establishes productive organizational skills and habits. Provides excellent customer service skills. Strong team skills. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. Technical aptitude to know, learn and master the agency’s software. Ability to multi-task in a fast-paced office environment. Promote and demonstrate company core values and mission. Benefits Pulled from the full job description 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Mileage reimbursement Opportunities for advancement Paid sick time Paid time off Paid training Referral program Travel reimbursement Tuition reimbursement Vision insurance Show fewer Alpha Home Health and Hospice is a Medicare-certified, 5-Star rated agency seeking an experienced and caring full-time Registered Nurse (RN) for our Home Health supporting Skagit County. Our Core Values are CAPLICO: Customer Second (Employee First!) Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebration Ownership Requirements and Qualifications 4 days a week in Mt Vernon office 8:30 am to 5:00 pm 1 day a week in Everett office 8:30 am to 5:00 pm Will help with Authorization and verification of insurance, scheduling and other office tasks. To learn more about Alpha Home Health & Hospice, please visit our website at https://alphahomehealthhospice.com/ Follow us on Facebook at @ https://www.facebook.com/alphahospiceandhomehealth and on LinkedIn @ https://www.linkedin.com/company/alphahomehealthandhospice/ Job Type: Full-time Pay: $23.00 - $25.00 per hour DOE The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. At Alpha Home Health, we believe in making sure that we have the right team in place. Our team is skilled and passionate about providing care that exceeds expectations. We have created a culture of teamwork and support for our staff that is unlike any in the industry. This allows our talented team to focus on what they do best. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.