We are looking for a motivated and dynamic Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the face of our company, responsible for managing customer inquiries, driving sales, and ensuring customer satisfaction. You will interact with customers via phone, email, and in-person, offering solutions that meet their needs and exceed their expectations.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Engage with potential and existing customers to understand their needs and recommend appropriate products or services.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Excellent communication and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Experience working with customer support.