11 Help Desk Support Specialist Jobs in Denver, CO
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Help Desk Support Specialist
$78k-99k (estimate)
Full Time
6 Days Ago
AlphaGraphics and PostNet Headquarters is Hiring a Help Desk Support Specialist Near Denver, CO
Job Description
Job Description
Benefits:
Remote Flexible = WFH Monday and Friday, In office Tuesday, Wednesday, and Thursday
This role will be accepting applications until 7/26/2024.
As an established market leader in the Design, Print, and Shipping space we empower our network of owners to build upon AlphaGraphics and PostNets demonstrated recipe for success and continuously push the creative boundaries for our end customers.
While our plans and goals continue to grow, so too does our corporate team! We are eagerly looking for a Help Desk Support Specialist to join us fulltime in Lakewood, Colorado.
Reporting to our Director of Support, the Help Desk Support Specialist is primarily responsible for the investigation, resolution, or facilitation of software and hardware problems for franchisees and field-based teammates, and other related activities in support of the AlphaGraphics and PostNet brands.
What We Expect of You
What You Can Expect of Us
U.S. Business Holdings, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Remote Flexible = WFH Monday and Friday, In office Tuesday, Wednesday, and Thursday
This role will be accepting applications until 7/26/2024.
As an established market leader in the Design, Print, and Shipping space we empower our network of owners to build upon AlphaGraphics and PostNets demonstrated recipe for success and continuously push the creative boundaries for our end customers.
While our plans and goals continue to grow, so too does our corporate team! We are eagerly looking for a Help Desk Support Specialist to join us fulltime in Lakewood, Colorado.
Reporting to our Director of Support, the Help Desk Support Specialist is primarily responsible for the investigation, resolution, or facilitation of software and hardware problems for franchisees and field-based teammates, and other related activities in support of the AlphaGraphics and PostNet brands.
What We Expect of You
- Answer, evaluate, and prioritize incoming telephone, voice mail, chat, and e-mail requests for assistance from teammates experiencing problems with hardware, software, networking, and other computer-related technologies
- Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error
- Establish yourself as a subject matter expert in our print and order management software and provide an escalated level of support to our centers
- Determine root cause of hardware issues such as network, desktop/laptop, printer, or cabling
- Perform incident recognition, research, isolation, resolution and follow-up for routine user problems
- Log and maintain all documentation in tickets for calls, voice mails, chats, emails, and walk ups using IT Service Management system
- Make recommendations to reduce call volume and improve related processes and procedures
- Document incidents and consult with outsourced programmers to explain software errors to recommend changes to programs
- As our subject matter expert, collaborate with vendors on enhancements and identify opportunities for improvements to their software that further advance our use of the platform
- Tests software and hardware to perform user acceptance testing and if results meet user requirements
- Writes or revises user Knowledge Base articles as needed
- Provide Tier 2 support as appropriate
- Installs desktop/laptop computers for corporate staff and sets up software, and peripheral equipment
- Other related duties may be assigned
- Bachelors Degree from four-year college or university
- Positive can-do attitude; flexibility, adaptability, and business acumen
- Strong attention to detail and ability to work under tight deadlines
- Strong numeracy and problem-solving skills
- Technical ability to troubleshoot software and hardware. Network equipment experience a plus
- Print Shop, retail shipping or business center experience preferred
- Help desk experience and proficiency
- Self-motivate desire to complete projects by deadline
- Able to work in a fast-paced environment while delivering result and meeting deadlines
What You Can Expect of Us
- Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member
- A commitment to professional development and support of your individual growth
- An opportunity to make a deep impact and fully contribute to the growth of our organization
- Compensation: $25/hour
- Annual performance bonus up to 20% based on individual and team goals
- Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, Identity Theft Protection, and a completely free Employee Assistance Program
- Flexible start times and day Fridays during the Summer and Winter months!
U.S. Business Holdings, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
Flexible work from home options available.
Job Summary
JOB TYPE
Full Time
SALARY
$78k-99k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/15/2024
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The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.
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