32 Customer Service/ Account Representative Jobs in Wilmington, DE
AlphaGraphics - US177 is Hiring a Customer Service/ Account Representative Near Wilmington, DE
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
AlphaGraphics Wilmington, Delaware is an established leader in the Printing, Signage Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team seeking a Customer Service /Account Representative to join us full-time. The Customer Service /Account Representative is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. We would love for you to be experienced in Print or Signage industries.
More than anything, were looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services, and capabilities.
- Serve as an external key educator to our community and customers.
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
- Competitive Compensation.
- Medical, Dental, 401K and more.
- Career path development
Job Summary
Full Time
$45k-58k (estimate)
09/09/2024
09/27/2024
The following is the career advancement route for Customer Service/ Account Representative positions, which can be used as a reference in future career path planning. As a Customer Service/ Account Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service/ Account Representative. You can explore the career advancement for a Customer Service/ Account Representative below and select your interested title to get hiring information.
