35 Customer Representative/Designer Jobs in Richardson, TX
Alphagraphics is Hiring a Customer Representative/Designer Near Richardson, TX
Customer Representative/Designer Responsibilities:
- Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
- Maintains a professional appearance
- Ensure all clients have a positive customer experience
- Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
- Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
- Work in Design to provide proofs and get files sent to printer
- Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
- Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
- Routinely resolves customer inquiries and complaints
- Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
- Maintains current pricing strategies and customer billing procedures
- Assists in updating the mailing list database
- Assists sales rep functions and inside production when requested
- Follows up and manages Inbound Leads
- Follows up on targeted direct mail or local Shop mailings
- Keep customers informed regarding their job's progress through the production process
- Shows proficiency in regular use of CRM tools
- Effectively manages all communication methods currently available to them to respond timely to customer inquiries
- Account Management experience is preferred but not required
- Knowledge of printing and prepress requirements a plus
- Possesses a solid knowledge of MIS systems and order entry processes
- Handles all communications with customers in a professional and respectful manner
- Strong analytical skills (break projects into steps or sets)
- Excellent writing and verbal skills
- Professional appearance and decorum
- Strong organizational and time-management skills
Compensation: $18.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Job Summary
Full Time
$60k-79k (estimate)
06/26/2024
07/15/2024
alphagraphics.com
LAKEWOOD, CO
100 - 200
2016
KIMBERLY MATINAS
$10M - $50M
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About Alphagraphics
We are a marketing and communications company specializing in signs, vehicle graphics, website and graphic design, mailing, booklets, books and printing services that will help Get Noticed, Get Business. AlphaGraphics Oceanside, is a locally owned and operated, we're experts in design, printing, mailing and digital archiving services, as well as direct marketing solutions that include the latest technologies in variable data printing, 1:1 marketing and cross-media campaigns. Our specialty has grown from print to include the latest marketing channels, including e-mail, online, mobile, ePublicat...ions and more. Vehicle Graphics Flags & Banners Full Service Custom Printing Store Windows Graphics Business Hours Decals Stickers - Labels Branding and Identity - Logos E-mail marketing Direct marketing Online marketing Mobile marketing When you integrate our services together, youll really see your response rates soar! Well also help you track, measure and optimize your communications, so that you can get more bang for your buck. Contact us today and tell us how we can help you tell your story! AlphaGraphics Oceanside is a certified Disabled Veteran Business Enterprise (DVBE), Small Business Micro (SB), Small Business Enterprise (SBE), and Service-Disabled Veteran-Owned Small Business (SDVOSB) with the State of California.
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