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Summary
The Bilingual Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients.
This position will involve work activities in many capacities including, but not limited to : inbound and / or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media.
Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis.
This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and / or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.
Essential Duties & Responsibility
Other duties may be assigned.
Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis.
Provides back up support to other teams as needed.
Leadership Responsibilities
Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations.
Has a passion to serve others.
Strong retention skills with the ability to follow a process flow and / or script as needed.
Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision.
Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive.
Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner.
Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer.
Knows when to involve supervisors.
Must be willing to assist teammates and build strong relationships to achieve company and department goals.
Education and / or Experience
Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired.
Keying data entry efficiently and accurately with proficiency in typing / keyboard is required. Polished phone demeanor, tone and etiquette is required.
Neenah, WI Brea, CA Fort Myers, FL Pasig City, PH Belize City, BZ Mexico City, MX
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Last updated : 2024-06-18
Full Time
Business Services
$64k-83k (estimate)
06/19/2024
09/13/2024
altaresources.com
BREA, CA
500 - 1,000
1995
Private
JIM MAGUIRE
$50M - $200M
Business Services
Alta Resources is a provider of business-process-outsourcing services including consumer care, sales, e-commerce and order fulfillment for businesses.