Job Title: Customer Service Representative

Reports To: Customer Service Manager

Job Status: Hourly

Basic Job Functions:

Altenloh, Brinck & Co. US, Inc. manufactures and distributes engineered fasteners under the SPAX® brand for the construction market, TRUFAST® for the commercial roofing industry and TRUFASTWalls® for exterior building envelopes and facades.The Customer Service Representative is key in helping us build and maintain relationships with customer contacts. The individual will perform activities such as following up on customer requests for information, processing customer orders, researching issues including shipping issues, and maintaining customer records.

Our benefits include:

• Free employee medical, dental, and vision insurance @ 30 days
• Weekly attendance incentive equal to 10% of pay
• Employee referral ($2,000)
• New hire incentive ($2,000)
• 40 hours of vacation @ 90 days & 40 more @ 1 year
• Company match 401k @ 30 days
• Boot reimbursement
• Company paid uniforms
• Semi- annual and Annual Bonus

Essential Responsibilities:

Customer Service

• Build and maintain relationships with the appropriate customer contacts.
• Follow up in a timely manner with customer requests for information i.e. pricing, inventory availability, shipping information and issues, job quotes, product information, etc.

Back Office

• Receive, process, and route incoming customer orders to meet customer expectations. Send Order Confirmations in a timely manner for all orders processed.
• Provide shipment information, tracking, invoices, packing slips, etc. as requested. Research and expedite lost or late shipments.
• Back-up other representatives in their absence. Cross-train on all customer specific activities.
• Coordinate with other Departments:
  • Accounting ?on collection issues & assist as needed.
  • Production/Purchasing ?Determine product availability.
  • Warehouse/Shipping ?Communicate ship dates, product availability issues etc.
• Provide product information/literature, technical information and customer pricing etc. as requested.
• Keep customer master files current: Address, ship-to?s, contact information, customer specific info, etc.
• Maintain customer specific procedures: Detailed so others can step in as needed.
• Process ?Customer Shipments? from the remote warehouses.
• Maintain ISO procedures relevant to department: Cust Complaint Logs, Lost Orders, RMA, Work Inst., etc.
• Regional Manager Support: Reports, order status, product availability, order/shipment issues, pricing, quotes etc.
• Job quotes processing: Collect information and provide quote in conjunction with RM, VPs, Controller.
• Attend sales meetings as scheduled.
• Reception duties: Incoming phone calls and lobby window assistance as needed.
• Other assign duties as assigned.

Travel:

Up to 10%