Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Associate Manager Managed ServiceJOB SUMMARY 
Management of Service Desk and Desktop (Tier 1 and 2) analysts within St. Clair Hospital. 
ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES 

• Participation in providing effective and efficient IT services which meet the needs of client hospital.
• Supports account profitability which meets revenue and margin requirements set at the corporate level
• Effective management of the client relationship and resolution of client issues.
• Effective risk recognition and appropriate escalation of issues.
• Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
• For the roles that have direct reports, we have defined standard accountabilities that Altera's expects every manager to deliver as regards to managing and developing their team members.
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new joiners in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate work load to fully utilize every employee's talent.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan.
• Create team spirit.

Academic And Professional Qualifications

• BA or BS Degree and/or relevant business experience.

Experience

• 3-5 years industry experience preferred
• Up to 2 years' experience in information technology management preferred

Travel requirements

• May require local travel
• May require other travel for business needs

Working arrangements – May require on call after hours support
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:HR.Recruiting@AlteraHealth.com