Overview:

The Enterprise Applications Administrator is critical for managing and supporting enterprise-wide software applications (e.g., ERP, CRM, HRMS, PPM), and business productivity software applications, in support of business objectives. The Enterprise Applications Administrator is responsible for all aspects of the application life cycle, including coordination with user groups to identify solutions that improve business processes, implement process and system changes, and provide system training and other user-focused activities. The Enterprise Applications Administrator will plan and manage the installation of enterprise and business application upgrades, integrations, and other systems changes across our organization.

• Manages and maintains enterprise applications (Enterprise Resource Planning system, Human Resource Information System, Customer Relationship Management software, Project Portfolio Management, etc.), ensuring they are up-to-date, secure, and operating efficiently.
• Manages and maintains business productivity applications (Microsoft 365, Adobe Creative Cloud, AEC applications, ITSM applications, etc.), ensuring they are up-to-date, secure, and operating efficiently.
• Provides technical support and troubleshooting for enterprise and business applications.
• Provides technical support for the deployment, configuration, and management of applications on endpoint devices, including desktops, laptops, tablets, and mobile devices.
• Collaborates with IT and business teams to understand application requirements and ensure they are met.
• Implements and enforces security policies and procedures for applications.
• Monitors system performance and makes recommendations for improvements.
• Creates and maintains documentation for system and user configurations, processes, and procedures.
• Conducts regular audits to ensure compliance with organizational policies and standards.
• Stays current with industry trends and emerging technologies to recommend and implement best practices.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• Minimum of 3-5 years of experience in IT administration, with a focus on enterprise applications required.
• Experience with enterprise and business application platforms such as Microsoft 365, Google Workspace, and other SaaS solutions required.
• Experience with scripting and automation tools such as PowerShell, Linux, Bash preferred.
• Knowledge of network protocols and security preferred.
• Familiarity with ITIL practices and methodologies preferred.

Skills/Abilities:

• Strong communication and interpersonal skills.
• Excellent troubleshooting and problem-solving skills.
• Proficient with business and enterprise-wide software applications.
• Proficient with Microsoft Azure and M365 suite.
• Proficient in application and endpoint policy and compliance standards.
• Able to demonstrate strong knowledge of endpoint management tools such as Microsoft Endpoint Configuration Manager (MECM), Intune, or equivalent.
• Able to demonstrate strong knowledge of Windows, Mac, and mobile operating systems.
• Able to work independently and as part of a team.

Work Environment:

• Office environment.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Manual dexterity associated with computer data entry required.