Overview:

The Enterprise Endpoint Administrator is critical for managing and supporting enterprise-wide endpoint devices, in support of business objectives. The Enterprise Endpoint Administrator is responsible for all aspects of the device life cycle, including coordination with user groups to identify solutions that improve business processes, implement process and system changes, and provide system training and other user-focused activities. The Enterprise Endpoint Administrator will plan and manage the installation of application and operating system upgrades and other systems changes across our organization. 

• Manages and maintains unified endpoint management system and processes, ensuring they are up-to-date, secure, and operating efficiently.
• Manages and maintains business productivity applications and desktop operating systems (Microsoft 365, Adobe Creative Cloud, Windows OS, macOS, etc.), ensuring they are up-to-date, secure, and operating efficiently.
• Oversees the full deployment, configuration, and management of endpoint devices, including physical and virtual desktops, laptops, tablets, and mobile devices.
• Provides technical support and troubleshooting for endpoint devices.
• Collaborates with IT and business teams to understand application and device requirements and ensure they are met.
• Implements and enforces security policies and procedures for applications, operating systems, and endpoint devices.
• Monitors system performance and makes recommendations for improvements.
• Creates and maintains documentation for system and asset inventory, configurations, processes, and procedures.
• Conducts regular audits to ensure compliance with organizational policies and standards.
• Stays current with industry trends and emerging technologies to recommend and implement best practices.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• Minimum of 3-5 years of experience in IT administration, with a focus on enterprise endpoint device management required.
• Experience with unified endpoint management platforms such as Microsoft Intune, Workspace ONE, Ivanti and other UEM solutions required.
• Experience with enterprise application platforms such as Microsoft 365, Google Workspace, and other SaaS solutions required.
• Experience with scripting and automation tools such as PowerShell, Linux, Bash preferred.
• Knowledge of network protocols and security preferred.
• Familiarity with ITIL practices and methodologies preferred.

Skills/Abilities:

• Strong communication and interpersonal skills.
• Excellent troubleshooting and problem-solving skills.
• Proficient in endpoint management tools such as Microsoft Endpoint Configuration Manager (MECM), Intune, Workspace ONE, or equivalent.
• Proficient with Microsoft Azure and M365 suite.
• Proficient in application and endpoint policy and compliance standards.
• Able to demonstrate strong knowledge of Windows, macOS, and mobile operating systems.
• Able to work independently and as part of a team.

Work Environment:

• Office environment.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Manual dexterity associated with computer data entry required.