Agency: Alternate Solutions Health Network Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption. Schedule: Monday – Friday from 8:15 am – 5:00 pm (occasional nights or weekend call outs) Responsibilities: Answer inbound calls participating in a Service Desk queue Create, work and document tickets for Customers Provide technical customer support via telephony and e-mail ticketing Acknowledge and set expectations with Customers in a timely fashion Troubleshoot basic to advanced technical problems. document results and escalate as needed Provision, configure and ship mobile devices to Customers (Samsung, Apple, etc.) Provide end-user support for mobile devices (Samsung, Android, SOTI, etc.) Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.) Receive and document receipt of goods for incoming orders Install and configure workstation operating systems (Microsoft Windows) Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.) Measure and maintain inventory levels of supplies (keyboards, mice, headsets, etc.) Troubleshoot end-user device network connectivity (Wired, wireless, VPN, etc.) Install, configure and troubleshoot peripheral devices (printers, scanners, media, etc.) Troubleshoot, coordinate and verify hardware warranty repairs (HP) Participates in on call Other reasonable duties assigned by Manager Qualifications: Strong customer service and documentation skills Strong verbal and written communication skills Ability to identify and execute predetermined procedures Demonstrated success managing multiple priorities while delivering results Experience performing routine maintenance on laptop and desktop hardware Experience installing and administrating a Microsoft workstation environment Experience installing and configuring workstation applications Experience administrating Mobile Devices via Mobile Device Management Demonstrated ability to follow directions and deliver results individually and as a team member Demonstrated ability to establish and maintain effective working relationships with other employees, vendors and customers Understands, adheres to and effectively communicates company polices and procedure Associates degree in a computer-related technology field or equivalent industry experience Possess a valid driver’s license and a good driving record We’ll help you put your passion for patient care to work. Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer. Alternate Solutions Health Network collaborates with health systems in joint venture partnerships to create a post-acute care solution to deliver efficient centralized operations that is patient focused. Our company has been dedicated, since the very beginning, to transforming the quality of care for our team and our patients.