Air and Ocean Specialist (Freight Forwarding)

Location: New York

Department: Freight Forwarding

Reports to: Branch Manager

Overview: We are seeking a motivated and experienced Air and Ocean Import & Export Specialist to join our team in New Jersey. This role manages logistics and documentation for importing and exporting goods via air and ocean, ensuring compliance with international trade regulations. The ideal candidate will have a deep understanding of the freight forwarding industry and excellent organizational and communication skills.

Key Responsibilities:

• Manage all aspects of air and ocean import and export shipments from origin to destination.
• Ensure timely and accurate preparation of documentation, including bills of lading, commercial invoices, and packing lists.
• Serve as the primary contact for clients regarding import and export shipments, providing exceptional customer service by addressing inquiries and resolving issues.
• Ensure compliance with all U.S. and international import and export regulations and laws, staying updated on regulatory changes and implementing necessary adjustments.
• Communicate and coordinate with carriers, customs brokers, and overseas agents to ensure smooth and timely cargo movement.
• Maintain strong relationships with service providers and negotiate rates when necessary.
• Prepare and process all required import and export documentation accurately and in a timely manner, maintaining detailed records of all transactions and correspondence.
• Monitor and track shipments to ensure timely delivery, addressing any delays or issues promptly.
• Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
• Generate and analyze shipment reports for management review, providing regular updates on shipment status and any issues impacting delivery timelines.
• Proactively identify potential issues in the import and export process and develop solutions to mitigate risks, handling and resolving customer complaints and disputes efficiently and professionally.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of experience in air and ocean import and export operations within the freight forwarding industry.
• In-depth knowledge of U.S. and international import and export regulations and documentation requirements.
• Strong organizational and multitasking skills with the ability to manage multiple shipments simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in freight forwarding software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Working Conditions:

• Full-time position based in Kentucky.
• Standard office hours with occasional overtime as needed.
• Some travel may be required for client meetings or industry events.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development and career advancement opportunities.