Job Summary:
Account Manager will be responsible for establishing, maintaining, and expanding assigned accounts. Will coordinate marketing of services, building customer relations through mutually rewarding partnership and assisting with the expansion of new solutions for accounts through strategic partnerships. Drive submissions for open needs thru communication and follow up with recruiters for qualified submissions
Account Manager will also coordinate field consultants? schedules with client?s needs, processing intake information and communication with referral sources, hiring and continued employment decisions of field consultants in accordance with client schedules and needs. Will drive the overall satisfaction of our clients through consultant engagement, client engagement, and one-to-one care of daily schedules through our systems.
Responsibilities:
The Account Manager will build and maintain strong client relationships by serving as the support point of contact for assigned customers.
Accomplishes or exceeds sales goals by creating action plans to support regional market strategy as directed by Market Manager.
Will directly manager Account Coordinator performance as assigned including training, developing work goals, coaching, and reviewing performance. Leads and directs Coordinators to high level of customer development with an emphasis on partnership building.
Act as liaison between the Client, Field Consultants, Sales Team, and Account Coordinator by collaborating with key internal stakeholders to drive shift coverage.
Communicates pricing and service changes to the customer as required.
Maintains current customer/industry knowledge through educational opportunities such as; training, professional publications, industry events and networking.
Through communicating with assigned accounts, must maintain 100% accuracy in entering and maintaining accurate up to date shifts real-time.
Drive field consultants to adopt shelf scheduling as well as provide a concierge service in support of shift coverage.
Ensure consultant alignment to client needs, client orientations, and compliance alignment to client requirements.
Will work to support all needs of assigned Account Managers client?s schedules.
Communicate needs to Recruiters and Drive Submissions by diligent follow up
Drive and maintain daily KPIs.
Complete additional duties as assigned in support of the Account Manager, Client, and Field Consultants
Qualifications:
BA/BS preferred or related field, or comparable work experience in the industry.
Experience working with VMS platforms
Strong customer service and interpersonal skills for dealing with different types of internal and external clients and conflict resolution.
Proven sales success and strong leadership skills.
Excellent written and verbal communication skills.
Ability to present, communicate and leverage ideas to internal and external clients.
Time management and multitasking skills to handle multiple client requests at once.
Must demonstrate, honesty, Integrity, compassion, caring support, commitment, loyalty, and quality.