Company Description

Whether you're just beginning your career or have years of experience—you've come to the right place! Working at Alto-Shaam means you’re a part of a passionate team working together towards one goal.

Since 1955, Alto-Shaam has pioneered industry-leading commercial foodservice equipment that anticipates and responds to our customers' needs. Our solutions help foodservice businesses like Sendik’s Food Market and Saz’s Hospitality Group enhance their menus while providing a greater return on their investment.

Our world-class products are made in a world-class facility. Alto-Shaam’s headquarters and manufacturing space is dynamic, clean and safe for all.

As a family company, we also take care of our people by providing market-leading benefits:

• Earn an annual bonus on your gross income, which has averaged 15% over the past five years
• Low premiums for full coverage healthcare with wellness participation
• 11 paid holidays and generous earned PTO
• Advancement opportunities to grow through our career ladders program
• Tuition assistance to pursue a degree or certification
• Fitness reimbursement for gym memberships, classes, or training sessions
• Biannual performance reviews with yearly merit increases
• Annual free lunch with the company president to celebrate your work anniversary

Job Description

The ideal candidate for a Managed Services Coordinator would be able to do the following:

1. Responsible for managing open field events from request to conclusion working in collaboration with the Alto-Shaam technical service team and its authorized service/installation agents.
2. Responsible for working within Alto-Shaam customer support systems and tools to log, coordinate and communicate status of open installation and field events.
3. Triage and/or respond to general information requests regarding open installation and field events which come into the technical service team via phone, email, chat or other means.
4. Assist in various administrative tasks such as, but not limited to, deployment of critical technical information alerts to the Alto-Shaam service network as it relates to the execution of field events, assisting with chat requests, assisting in coordination of tasks required for various in-house technical service events.
5. Communicate clearly to all field agents, customers, sales channel partners and support personnel.
6. Manage a dashboard of open field and installation events.
7. Identify areas for continuous improvement in Alto-Shaam processes, tools or service network.
8. Ability to handle multiple activities to meet target dates.
9. Function as a Liaison person between technical support staff and Alto-Shaam’s authorized service agent network
10. Comply with all quality and safety regulations, departmental, company policies, and procedures.
11. Able to take tasks from concept to completion with minimal supervision.

Qualifications

For a candidate to be successful as a Managed Services Coordinator they must have:

• Minimum High School Diploma or equivalency
• Customer service as a passion
• Must be computer literate.
• Strong working knowledge of Microsoft Office applications - Microsoft Teams, Sharepoint and an ability to create professional documents, spreadsheets with (pivot tables), and presentations.
• Strong communication (oral and written) and time management skills.
• Proficient on keyboard
• Passion to use/identify technology to improve business processes.
• Ability to read and comprehend instructions, short correspondence and memos.

Additional Information

We are looking for team-members that exemplify and live our High FIVE values:

• Highest Quality: Are you detailed-oriented and ensure the accuracy of your work?
• Win Together as a Family: Do you exceed expectations by being attentive and going above and beyond?
• Unleash the Innovative Spirit: Are you passionate about finding solutions to streamline and enhance the way you and your peers work?
• Be a Helpful Voice: Are you a positive person who wants to make an impact on others?
• Every Individual Makes an Impact: Are you a go-getter who takes initiative and pride in your work?

If you share our values, we want you to be a part of our Alto-Shaam family!