1 Customer advocate Job in Grand Forks, ND
Altru Health System is Hiring a Customer advocate Near Grand Forks, ND
Location :
Altru Patient Services3065 Demers AveGrand Forks, ND 58201Pay Range : $15.50 - $23.22
Summary :
The Customer Service Advocate is responsible for answering incoming calls for patient financial services. This position demonstrates exceptional customer service skills, such as responsiveness, empathy, and willingness to assess and respond to individual patient needs.
The Customer Service Advocate maintains confidentiality of all patient information in accordance with Organization Policies, HIPAA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc.
Essential Job Functions :
Performs account analysis and educates guarantors in regards to payment issues on outstanding patient balances.
Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally.
Reviews, verifies and evaluates demographic and third party payer information as they are related to patient accounts.
Coordinates the application process for Community care and other assistance programs to ensure accurate and timely completion.
Manages all incoming internal and external customer phone calls, e-mails and written correspondence by researching, resolving and documenting all issues and concerns that are received.
Receives and responds to patient, professional and clinical inquiries in person or by telephone and provides accurate processing and billing support.
Explains insurance benefits, payments, claim submission, billing and general Business Office procedures.
Resolves problems, concerns, insurance, coding and billing questions as the primary contact for customers, clinical and support staff.
Performs other duties as assigned or needed to meet the needs of the department / organization.
Education :
Preferred : Associates - Business- OR -Associates - Related Field
Work Experience :
Required : A minimum of 2 years Related Experience
Physical Demand s :
- Sit : Frequently (34-66%)
- Stand : Occasionally (5-33%)
- Walk : Occasionally (5-33%)
- Stoop / Bend : Occasionally (5-33%)
- Reach : Frequently (34-66%)
- Crawl : Not Applicable
- Squat / Crouch / Kneel : Occasionally (5-33%)
- Twist : Occasionally (5-33%)
- Handle / Finger / Feel : Continuously (67-100%)
- See : Continuously (67-100%)
- Hear : Continuously (67-100%)
Weight Demands :
- Lift -Floor to Waist Level : Sedentary (
- Frequent Drivers : Persons whose main responsibility is not driving, but drive daily or almost daily.
- Infrequent Drivers : Persons who are generally not expected to drive.
Driving Requirement for this position :
Infrequent DriverReference ID : R4132
Last updated : 2024-06-24
Job Summary
Full Time
$36k-46k (estimate)
06/26/2024
09/22/2024
ceoaltruchoice.org
Grand Forks, ND
<25
Related Companies
The job skills required for Customer advocate include Customer Service, Billing, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer advocate positions, which can be used as a reference in future career path planning. As a Customer advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer advocate. You can explore the career advancement for a Customer advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
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They use data analysis skills to represent customer responses numerically and measure change over time.
04/17/2022: Monroe, LA
Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
01/26/2022: Columbus, MS
The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
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A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
02/28/2022: Boston, MA
Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
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Step 3: View the best colleges and universities for Customer Advocate.
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