From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve.

Senior Software Engineer - Full Stack Developer

GENERAL SCOPE & SUMMARY

The Senior Engineer is a key designer and developer of application layer components in a large, scalable, multi-tiered workforce management application. In this position, you will leverage technology to develop and validate components at a senior level, manage defect resolutions, and coordinate code development with other engineers. While working in a nibble Agile scrum environment, you will be a primary developer for product component(s), responsible for design, documentation, implementation, unit testing, and defect fixing of new and existing products. You will also be responsible for handling critical customer problems in real-time, and developing code fixes or enhancements to be included in future code releases. The job requires close interaction with the Development, QA, Support, and Professional Services teams.

PRIMARY ROLE & RESPONSIBILITIES

• Designs and develops components in the application tier of a large multi-tiered, distributed system. But may participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, deployment, and so forth
• Analyzes, designs, programs, debugs, and does ongoing modification of software components
• Interact with internal cross-functional members to better understand system requirements and/or necessary modifications
• Develops and/or executes implementation according to project plans and priorities
• Reviews and provides suggestion on roadmap direction
• Develop solutions/implementations to consistently improve product stability, scalability, and performance
• Work with support engineers, professional services and sales engineers to investigate and handle customer and field escalated cases
• Create and document best practices guidelines and knowledge base articles
• Provides estimated timelines for issues reported from the field
• Proactively identify non-compliance of code against requirements/standards/design and raise defects
• Able to switch between multiple tasks based on dynamic changing priorities