We are seeking detail-oriented Call Center Agents to join our team. The ideal candidate will provide customer support, handle office tasks, and ensure the smooth operation of the call center.

**Duties:**

• Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
• Pinpoints needs for modification or changes in program design and administrative procedures.
• Records employee enrollment in benefits.
• Explains and interprets more complex aspects of company insurance programs to employees and dependents.
• Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

**Experience:**

• Organizational skills
• Office management tasks
• Customer service experience
• Administrative
• Call Center experience
• Proficiency in computerized systems
• Knowledge of benefit programs, company policies

Job Types: Full-time, Contract

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please provide your email address.
• Do you have any upcoming vacation planned? If so, what dates?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Benefit programs: 1 year (Preferred)
• Company policies: 1 year (Preferred)

Work Location: In person