We are looking for a Store Manager who can bring Amazon’s customer obsession to life in a retail environment. You will be accountable for the end-to-end operations and overall performance for your store, leading a team to deliver a best-in-class experience for customers.

You will be responsible for store operations and metrics that include sales, labor, customer satisfaction, productivity, and safety, among others.

You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.

Store Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

Key job responsibilities

• Manage a team of retail associates, including hiring and onboarding new associates, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.
• Partner with the Area Manager to manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, managing inventory control and merchandising, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.
• Along with the Area Manager, own the customer experience for your location, maintaining a strong store culture built on Customer Obsession and Amazon’s Leadership Principles.
• Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews.
• Work with the Area Manager to communicate an effective weekly labor schedule to ensure the right amount of labor in the right place at the right time, considering allocated labor hours, Amazon labor guidelines, and applicable labor laws.
• Strike a balance between delegating to your team and executing tasks yourself, serving as a role model for the customer experience and stepping into the shoes of associates to provide a smooth experience for the customer or to teach / coach / develop associates.

Follow up on delegated tasks to ensure successful completion.

• Create and maintain a culture of engagement with the Area Manager by routinely listening and responding to feedback from associates and customers.
• Work with Area Manager to create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products.
• Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.
• You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
• Work flexible hours including nights, weekends and holidays
• Able to obtain local food handling certification where required

Candidates must be at least 18 years of age.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

About the team

Amazon Go is a new kind of store with no checkout required. With Just Walk Out shopping, you can get in and out quickly without scanning any items or waiting in a checkout line.

Amazon Go is our take on a convenience store that offers customers a range of grab-and-go items from delicious sandwiches and salads for breakfast, lunch, dinner, plus everyday essentials and more.

Simply use the Amazon app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)

BASIC QUALIFICATIONS

• High school or equivalent diploma
• Are 18 years of age or older
• Experience in operating a store or business unit, or 2 years of Amazon experience
• 4 years of retail or operations experience, or 2 years of Amazon experience
• 2 years of people management experience leading teams of 20 or more, or 2 years of Amazon experience

PREFERRED QUALIFICATIONS

• Bachelor's degree in related area
• 3 years of people management experience
• Strong written and verbal communication skills
• Demonstrated success in problem solving and delivering results
• Passion for Amazon and commitment to delighting customers

Last updated : 2024-07-09