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Amazon is Hiring a Team Lead, Last Mile Operations Near Indiana, PA
DescriptionJob summary At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team lead for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We're seeking a Team lead for our Delivery Station. In this role you will be responsible for shift operations at our DS and support the Station Manager in performance management and driving the operational plan. Title: Team Lead Location: Vijayawada. Essential Functions
Defining , building and executing the delivery process from delivery station to customer address
Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve performance
Implement the formal process control and process improvement mechanisms such as Kaizen
Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on ground to enable network with new product launches and partner with the operations and other teams.
Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
Handling day to day operational escalations and manage the issues.
Internal/External Stake holder management.
Essential Skills
Strong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individual and the team, what needs to be achieved for the Delivery Station/Amazon.
Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyse and interpret information, identifying & validating key facts, including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications