Our Story

CARSTAR Ambassador Collision is an I-CAR Gold Class certified collision center, offering a comprehensive range of services, including bodywork, automotive painting, mechanical repair, frame repair, windshield repair and installtion, as well as wheel and tire repair. Our extensive auto insurance network ensures hassle-free and timely repairs for our customers.

Our Vision

Our vision is to be a recognized leader in the auto body industry, expanding across the state of Texas. We're a company that fosters the development of estimators, not just their hiring. If you're looking for a long-term position in an inviting and exciting environment, Ambassador Collision is the right fit for you.

Work Location

Ambassador Collision South Houston

Rosenberg, Texas

Mon - Fri: 8:00 AM - 6:00 PM

Sat: 9 AM - 1 PM

Sun: Closed

Qualifications

• Must be authorized to work in the United States.
• Must pass all pre-employment screenings, including background and MVR checks.
• Must be able to communicate in English and Spanish effectively.
• Must be able to converse affectively and professionally in person and over the phone.
• Valid driver's license and clean driving record.
• High school diploma or equivalent; post-secondary education in a related field is a plus.
• Proficiency in CCC software
• In-depth knowledge of collision repair processes, parts, and materials.
• Advanced understanding and knowledge of repair processes/procedures.
• Exceptional customer service and communication skills.
• Ability to prioritize tasks, adapt in a fast-paced environment, and provide personable, friendly customer service.
• Detail-oriented with strong organizational skills.
• Ability to understand instructions, both written and verbal.
• Ability to perform consistent physical activities, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.

Benefits

• Comprehensive benefits package (Health, dental, vision, life insurance, and 401(k), coming soon).
• Paid time off.
• Paid Skilled Training and Certifications (I-CAR and ASE).
• Industry Comparable Pay paid weekly.
• Tools and resources provided for efficient job performance and growth.
• A friendly and diverse work environment with like-minded individuals.
• There are lots of opportunities for growth with flexible schedules.
• Routine team-building events.

Job Responsibilities

• Answering incoming calls, emails, or messages from customers promptly and professionally.
• Providing accurate information about products, services, policies, and procedures.
• Resolving customer issues or complaints efficiently and effectively, striving for first-call resolution whenever possible.
• Maintaining a positive and helpful attitude, even in challenging situations.
• Escalating complex issues to higher levels of management or specialized departments when needed.
• Document customer interactions and updating customer records in the company's database.
• Identify opportunities to upsell or cross-sell products or services to customers.
• Keep up to date with promotions and company policies to provide up-to-date information to customers.
• Practice in ongoing training and professional development to improve skills and knowledge.
• Collaborate with the repair team to ensure seamless repair processes.
• Maintain accurate records of repairs, including parts used, labor hours, and relevant information.
• Familiar with Windows OS, Microsoft Word and Excel, and Google Business Suite.

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Expected hours: 40 – 48 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Language:

• Spanish (Required)

License/Certification:

• I-CAR Certification (Required)
• Driver's License (Required)

Work Location: In person