Ambient Comfort is looking for a Customer Service Representative - Sales Coordinator for our service office in Vineland, NJ .

We are looking for someone with at least 2 years of dispatching experience in the HVAC / Plumbing or similar field. This position makes $15-$20 / hour, depending on HVAC experience, and works a full-time schedule Monday - Friday, during the office hours of 7 : 30 am - 7 : 00 pm.

The function of this position is to :

• Schedule and book the service or sales appointments when clients and prospects call.
• Develop profitable sales and acquire customers through our established sales and marketing program.
• Identify new business opportunities by performing direct sales activities and providing support to the administrative personnel as requested.
• To dispatch, manage, and allocate resources to meet the expectations of our clients
• Develop self-generated leads through networking, data mining (from existing client records), and referral generation from previous clients.

Customer Service Representative - Sales Coordinator's Responsibilities / Duties / Functions / Tasks :

• Answer the phone quickly and professionally.
• Call customers to confirm maintenance appointments and schedule as necessary.
• Work closely with service dispatch to coordinate scheduling.
• Sell new service agreements and renew existing service agreements.
• Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information, and review reasons for non-renewals.
• Receive, record, and maintain sales lead information, and set appointments as necessary.
• Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
• Ensure the accurate capture, data entry, and maintenance of customer information.
• Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities and facilitating appropriate follow-up.
• Be familiar with our company, products, and services so many questions can be answered without consulting others.
• Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
• Perform dispatching and scheduling of service technicians and other resources.
• Win the confidence of new clients when they call for service or repairs.
• Schedule the client appointment and assign / match qualified staff to perform the work.
• Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem-solving skills, and account management.
• Follow-up on all leads, proposals, and potential sales until closed or lost
• Track lost sales
• Perform customer satisfaction calls after each visit.
• Ask for referrals and inform clients where and how to make them.
• Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off-site.
• Continuously improve knowledge of HVAC work, and in particular how Ambient Comfort operates to benefit the customer.
• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
• Regularly review and monitor progress against goals, and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Possess superior interpersonal skills.
• Efficiently manage his / her time and schedules.
• Must be capable of understanding client needs, and favorably influencing their decision.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
• Clean, neat, and professional appearance.

Other duties as assigned

Last updated : 2024-05-10