Performs moderate to advanced administrative support tasks on the enterprise RSA Archer instance including system maintenance, enhancements, support tasks.

Follows established change management guidelines to document requirements, plan implementation, obtain approval, and execute planned changes with the various lifecycle stages of the RSA Archer platform from development to production.

Works with Cybersecurity staff and leadership at all levels to identify areas for improvement, recommend solutions, and follow directions to continuously improve and maintain the platform in direct support of furthering the agency security objectives.

Monitor Archer support requests, enter needs or changes, document requirements, scope prerequisites and dependencies, and share or escalate needs with appropriate parties to ensure quality of customer support, communication, and the successful completion of support tasking.

Preferred Experience with RSA Archer, or similar modular enterprise web applications.

Experience managing enterprise web applications a must.

Preferred experience following ITIL or similar change management processes.

Past experience working with a relational database web application to implement cyber security governance, risk and/or compliance frameworks, in a metric driven environment preferred.

Ability to work in a team of contributors with different degrees of experience and expertise, and with collaboration from multiple managers.

Good time management skills in the presence of competing priorities and limited resources

CANDIDATE SKILLS AND QUALIFICATIONS