• Develop and maintain standard operating policies and procedures (SOPs) and other technical documents
• Responsible for all phases of document generation including research, writing, customer verification, incorporating updates and delivery
• Coordinate meetings and collaborate with internal subject matter experts to collect and interpret input
• Receives requests, plans and organizes work, and reports progress to management
• Ensures compliance with all Federal, State, and agency laws, rules, policies, and procedures
• Perform other duties as assigned.

WORKER SKILLS AND QUALIFICATIONS

Minimum Requirements:

Years Skills/Experience

4-7 Producing high level documentation in a technology environment

4-7 Strong working knowledge of Microsoft Office Suite, (Word, Excel, Outlook, PowerPoint, Visio, and SharePoint) and Adobe Acrobat Pro

4-7 Knowledge of and familiarity with Cybersecurity concepts

4-7 Skill writing and/or editing technical or business documents

4-7 Skill communicating with professional staff to develop positive effective working relationships and establish credibility, trust and confidence

4-7 Experience conducting high-level research with significant independence

4-7 Ability to deliver high-quality documentation paying attention to detail

4-7 Ability to quickly grasp complex concepts and make them easier to understand in text and graphics integrity and profiling source data

4-7 Ability to produce appropriate documentation for the intended audience

4-7 Ability to write user friendly operating procedures

4-7 Ability to work under pressure and successfully manage multiple overlapping deadlines

4-7 Ability to be self-motivated, proactive, work independently, and effectively manage your time

4-7 Ability to communicate effectively orally, in writing and on the telephone

4-7 Skilled at building strong customer relationships with excellent customer service

4-7 Knowledge of Texas State Government structure and the Texas Legislative process

4-7 Writing in a standard writing style, such as APA, MLA, or CMS.

4-7 Writing for style preferences, such as gerunds, active voice, etc.

Preferred:

Years Skills/Experience

3-5 Knowledge and familiarity with NIST SP 800-53

3-5 Knowledge and familiarity with Texas Cybersecurity Framework, Texas Administrative Code 202, or the Texas Controls Standards Catalog

Graduation from an accredited four-year college or university with major course work in business, English, education, or a related field is required plus one year of full-time experience in technical writing, journalism, or communications work. One year of full-time qualifying experience may be substituted for each year (30 semester hours) of education.