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Promotes optimal use of digital processes by engaging a series of best practice competencies and tools. Seeks to understand business processes and improve them through leading discovery workshops and optimization sessions. Recommends and champions change, and provides curated content and guidance to boost adoption of these processes once digitized and processes are improved. Serves as process liaison between the process stakeholders across the bank, program management, and Digital team.
Responsibilities:
Minimum Work Experience:
1 – 2 years engaging in a similar function
Minimum Education and/or Certifications Requirements:
Bachelor’s Degree in Computer Science, Management Information Systems, or Business Administration. All are preferred but not required
Technical and/or Other Essential Knowledge:
Introductory awareness of the operations, systems and platforms that support the bank’s digital processes, including the dynamics and regulatory requirements thereof. Also desired is a basic understanding of project management concepts and quality tools. Should be able to develop a basic understanding of the interconnectivity of the bank’s systems and have introductory knowledge and understanding of the technology standards of the bank and how the processes implemented interface with one another while assessing the possible risks or impacts of these changes. Usage of tools developed in a Windows environment to maintain or establish excellent interpersonal skills. Strong Interpersonal and client management skills. Previous experience with Lotus Notes, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.
Full Time
$113k-139k (estimate)
06/21/2024
07/06/2024