6 Desktop Support Specialist 1 Jobs in Columbia, MD
Amergis Healthcare Staffing is Hiring a Desktop Support Specialist 1 Near Columbia, MD
Essential Duties And Responsibilities
- Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems
- Works with procurement staff to purchase hardware and software
- Assesses functional needs to determine specifications for purchases
- Adheres to all Maxim and worksite rules, policies and procedures
- Assists with supporting projects and programs
- Researches new software as recommended by the Company or its clients, and makes purchase recommendations
- Troubleshoots and resolves all support calls escalated from the Solution Center
- Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor
- Orders computer supplies
- Performs other duties as assigned/necessary
- A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets
- High School diploma or equivalent required; CompTIA A certification and/or MCP certification is a plus
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Experience installing software, patches, updates on desktops, laptops, servers
- Experience troubleshooting basic network, software, printing problems
- Excellent customer service, problem solving and conflict resolution skills
- Proven team player with outstanding interpersonal and communication (written & oral) skills
- Experience with Remedy ITSM preferred
- Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio
- At least two (2) years of customer service experience in an IT environment required
- Strong written and verbal communication skills necessary
- Ability to handle stressful situations in a calm, courteous, and efficient manner
- Ability to meet deadlines and multitask
- Flexibility in supporting on-call requirements
- Proficiency in the English language is required
Job Summary
Full Time
$54k-67k (estimate)
06/24/2024
07/10/2024
The job skills required for Desktop Support Specialist 1 include Troubleshooting, Customer Service, Technical Support, Problem Solving, Desktop Support, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist 1 positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist 1, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist 1. You can explore the career advancement for a Desktop Support Specialist 1 below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
04/15/2022: Petaluma, CA
Documents technical support procedures and maintaining customer records.
01/19/2022: Houston, TX
Desktop Support Specialists keep computer networks running efficiently for their organization.
03/03/2022: Saint Louis, MO
They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
03/15/2022: Salt Lake City, UT
Desktop support specialists maintain computer networks and provide technical help to computer users.
01/26/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
02/01/2022: Carson City, NV
Gain experience with operating systems.
02/21/2022: Denver, CO
Experience in technical support positions is a plus.
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Practice fixing common computer problems.
03/04/2022: Binghamton, NY
Use past security breaches as learning examples.
02/28/2022: Elyria, OH
Step 3: View the best colleges and universities for Desktop Support Specialist.
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