About us

We are professional and agile.

Our work environment includes:

• Modern office setting

Responsibilities:

- Greet and welcome guests in a friendly and professional manner

- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance

- Willing to learn PMS system

- Answer phone calls and respond to guest inquiries promptly and courteously

- Handle guest requests, complaints, and concerns with efficiency and professionalism

- Maintain a clean and organized front desk area

- Assist with reservations and provide information about hotel amenities, services, and local attractions

- Process payments and maintain accurate records of transactions

- Collaborate with other hotel departments to ensure guest satisfaction

- Follow all hotel policies, procedures, and safety regulations

Requirements:

- Previous experience in hospitality management or guest services preferred

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and ability to handle difficult situations with patience and composure

- Proficient in using front desk software systems and phone systems

- Knowledge of hotel operations, including check-in/check-out procedures, room types, rates, and hotel policies

- Exceptional customer service skills with a focus on providing a positive guest experience

- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed including housekeeping if need be.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Ability to Relocate:

• Marquette, MI 49855: Relocate before starting work (Required)

Work Location: In person