11 Manager of ADR Services Jobs in Paul, MN
American Arbitration Association is Hiring a Manager of ADR Services Near Paul, MN
The successful applicant will have a hybrid work arrangement, and this position's starting base annual salary equivalent is based on location, plus an annual incentive opportunity targeting up to 10% of the base salary.
Annual Salary Ranges (based on location):San Antonio,TX: $71,000- $73,500
Atlanta,GA I Fresno,CA I Dallas,TX: $75,000-$78,000
Johnston, RI I Houston, TX I Minneapolis, MN: $76,000-$79,000
Los Angeles, CA: $82,000-$86,000
New York, NY I San Francisco, CA: $86,000-$90,000
Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Responsibilities
- Serves as primary contact with parties, party representatives, arbitrators, and mediators on assigned cases; consults with management as needed.
- Manages arbitration and mediation cases; ensures information is entered and maintained in an online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the AAA's rules and procedures on assigned cases.
- Supervises case administrators; carries out supervisory responsibilities in accordance with the AAA's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Conducts administrative conference calls; facilitates and proactively participates in preliminary hearing conferences fostering and promoting the AAA brand of services; and is a resource for clients and arbitrators.
- Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
- Ensures the ADR process is managed effectively, deadlines are met, neutrality is maintained during client interactions, and roadblocks are identified and resolved.
- Review newly assigned cases and contact the filing party to resolve deficient filings.
- Resolves case-related issues; escalates matters to management as appropriate.
- Advises panelists on procedural hearing management, jurisdiction, and related issues and assists in monitoring panelists' case management skills.
- Develops and sustains client relationships to ensure trust and respect for AAA and its services.
- Collaborates with colleagues in case management centers and regional offices on client service and trends in the ADR industry.
- Provides feedback to management and regional colleagues regarding interaction with arbitrators and mediators.
- Demonstrates regular, reliable, and predictable job attendance.
- Attends on-site and in-person meetings and training sessions.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators, or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.
Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and online case management systems.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
Job Summary
Full Time
Wholesale
$53k-67k (estimate)
06/23/2024
07/12/2024
adr.org
PRINCETON, NJ
500 - 1,000
1926
S LEONARD DIDONATO
$50M - $200M
Wholesale
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About American Arbitration Association
The American Arbitration Association (AAA), with its long history and experience in the field of alternative dispute resolution, provides services to individuals and organizations who wish to resolve conflicts out of court. The AAA role in the dispute resolution process is to administer cases, from filing to closing. The AAA provides administrative services in the U.S., as well as abroad through its International Centre for Dispute Resolution (ICDR). The AAA's and ICDR's administrative services include assisting in the appointment of mediators and arbitrators, setting hearings, and providing u...sers with information on dispute resolution options, including settlement through mediation. Ultimately, the AAA aims to move cases through arbitration or mediation in a fair and impartial manner until completion. Additional AAA services include the design and development of alternative dispute resolution (ADR) systems for corporations, unions, government agencies, law firms, and the courts. The Association also provides elections services as well as education, training, and publications for those seeking a broader or deeper understanding of alternative dispute resolution.
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