At American Solutions for Business, we pride ourselves on helping people live their American dream. As an employee-owned company, we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981, we have grown to be one of the largest distributors in the industry, providing customers with print, branded merchandise, eCommerce solutions, fulfillment and more.
We are currently seeking a skilled Indirect Account Manager to work in the Glenwood, MN area. This position would be hybrid with the ability to work in Glenwood 1-2 days a week.

In this role you would be responsible for providing quality and efficient support to our sales associates and assist them with marketing strategies and product sourcing, essential for the growth of their business. Process orders on a daily basis by performing data entry function on purchase orders and sales orders based on program requirements. Provide client resolution and satisfaction. Providing both in-office and remote support.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide service support to assigned sales associates, and their clients: receiving orders, answering related questions, and resolving issues. Ensure all tasks are completed within specified timeframes.
• Assist sales associate in-office with coordinating daily sales route, including gathering samples, customer communication, quotes and previous order data.
• Capturing preorder details, organizing data from customers including product interests, artwork and event details.
• Obtain quotes from vendors for new or repeat orders.
• Process submission of orders to vendors on a daily basis.
• Follow up with vendors to verify order receipt and to ensureclient delivery timeline is met. Track order from production schedule to delivery date of product(s) through use of workflow management system.
• Proof all acknowledgements for correct specifications, costs and ship dates.
• Provide communication to sales and/or customers regarding status of orders, estimated time of arrival (ETA) and tracking information.
• Follow up with vendor and billing service representative on status of all aged open orders.
• Ensure thorough understanding of product pricing through use of the ASB negotiated pricing practices.
• Research and assist in the resolution of problems such as delivery errors, and other issues on a daily basis.
• Utilize industry association tools to aid in locating products or sourcing for new ideas. Gather information to create and assist in customer presentations.
• Occasional day and/or overnight travel is required to attend conferences and other vendor tradeshows scheduled throughout the year.
• Identify, build, and strengthen professional relationships with external and internal customers, vendors and clients.
• Receiving and processing daily incoming and outgoing shipments including samples and customers’ orders.
• Additional duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required: High school diploma or general education degree (GED); plus, a minimum of four years’ experience or education in customer service, accounting, or inventory control and two years’ experience as an expanded services coordinator or combination of both. Preferred: Associate degree in business management, or sales and marketing preferred; as well as four or more years’ company or industry experience or an equivalent combination of the two.

Competencies

Customer/Client Focus. Communication Proficiency Flexibility

Problem Solving/Analysis. Organizational Skills Teamwork Orientation

Time Management. Technical Capacity Project Management

Computer Skills

Must possess a strong working knowledge of Microsoft Office programs, understand computer technology and terms and have experience working with internet-based programs and email.

Language Skills

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers and invoices. Must be able to effectively write routine reports and correspondence. Ability to speak effectively with vendors, customers, fellow employees, management and Sales Associates of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer work station, which requires repetitive wrist and hand movement.

Duties require sight, speech and hearing. Specific vision abilities required by his job include close vision. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

AA/EEO/Vet/Military