Hello

This is Sheetal from ABSI, Urgently looking for IT HELP DESK SUPPORT SPECIALIST FOR COLUMBUS OHIO LOCATION

POSITION : IT HELP DESK SUPPORT

LOCATION : COLUMBUS OHIO

JOB DESCRIPTION:

Required Skillset

Description of duties for the contract for Helpdesk Analyst 3 (dedicated to Tier 2 deskside support) with primary responsibilities around desktop support, imaging and customers service.

Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems, including, but not limited to:

• Experience troubleshooting Windows 10 OS and Windows 11 OS.
• Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices.
• Provides telephone/remote support related to networking or connectivity issues.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Provides basic diagnosis, analysis and resolution of issues and customer(s).
• Independently images and or reimages equipment in preparation for deployment.
• Experience with Microsoft Intune preferred but not required
• Experience with Microsoft Windows Autopilot preferred but not required
• Experience with ServiceNow ITSM (or similar ITIL tool) is preferred but not required

Sheetal Agarwal

American Business Solutions Inc.8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.comWebsite: http://www.absi-usa.com

Job Type: Contract

Schedule:

• 8 hour shift

Work Location: In person