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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

Job Description:

The GNOC Tools and Automation Engineer is responsible for developing, maintaining, and optimizing monitoring and automation tools within a global network operations center (GNOC) environment. This role combines tool management expertise (Splunk, Spectrum, ExtraHop) with Python scripting for self-healing automation and front-end development to support application team portals. The engineer will drive automation initiatives, enhance monitoring capabilities, and provide a seamless user experience for stakeholders interacting with monitoring and operational data.

 Job Responsibilities:

·Tool Management and Optimization:

·Administer, configure, and optimize monitoring tools such as Splunk, Spectrum, and ExtraHop.

·Create and refine dashboards, alerts, and reports to provide real-time visibility into network performance, security threats, and operational issues.

·Conduct tool health checks, manage upgrades, and troubleshoot issues to ensure high availability and reliability.

·Automation and Self-Healing Development:

·Develop Python scripts to automate monitoring workflows, self-healing mechanisms, and incident response processes.

·Implement automation solutions that detect and resolve common network issues without human intervention, improving overall efficiency and reducing downtime.

·Collaborate with network engineers to identify key areas for automation and build robust, scalable scripts.

·Front-End Development for Application Portals:

·Design and develop user-friendly web portals that provide real-time data visualization and access to key network metrics for application teams.

·Integrate monitoring tools into custom front-end interfaces, ensuring a seamless and intuitive user experience.

·Work closely with stakeholders to gather requirements and continuously enhance portal features based on feedback.

·Integration and Collaboration:

·Integrate Splunk, Spectrum, and ExtraHop with other IT systems and platforms to create a unified monitoring and automation ecosystem.

·Collaborate with cross-functional teams, including application developers, network engineers, and security teams, to align monitoring and automation strategies with business objectives.

·Documentation and Knowledge Sharing:

·Document tool configurations, automation workflows, and front-end development processes.

·Develop and deliver training sessions to educate network operations staff and application teams on the use of portals, dashboards, and automated solutions.

Qualifications:

·4 years of experience in network operations, automation engineering, or related roles.

·Proficiency in administering and configuring Splunk, Spectrum, and ExtraHop.

·Strong Python scripting skills, with experience developing automation and self-healing solutions.

·Experience with front-end development (HTML, CSS, JavaScript, frameworks like React or Angular) for building user-facing portals.

·Solid understanding of network infrastructure, protocols, and troubleshooting methodologies.

·Excellent problem-solving skills and a proactive approach to identifying and mitigating issues.

·Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

Education Requirement:

• Bachelor’s Degree in Computer Science or Information technology.

Preferred Additional Skills:

·Relevant certifications in Splunk, Spectrum, ExtraHop, or Python.

·Experience in a global network operations center (GNOC) environment.

·Familiarity with ITIL practices for incident and problem management.

·Experience with additional automation tools and frameworks (e.g., Ansible, Terraform).

Salary Range: $85,000.00 to $150,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

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