You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Digital & Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms. Within EDDS, Operational Excellence (OE) is responsible for supporting our Enterprise Acquisition, Digital Experiences, Data Governance & Platforms and MarTech Experience functions. Our team supports the business unit manage operational risk, develop new products & features, and respond to evolving regulatory requirements while elevating a risk mindset and culture.

EDDS is seeking a Sr Manager, Governance to advise on operational risk requirements, track risks within acceptable thresholds, manage BU standards and ensure Product & Process Owners are aware and compliant with risk governance frameworks. This role will collaborate extensively with EDDS leaders and stakeholders across number BUs and lines of defense.

Key Responsibilities:

• Translate relevant internal policy, standards, and external requirements into executable guidance for Product & Process Owners.
• Track issues against Key Risk Indicator (KRI) limits and Risk Appetite Framework (RAF) markets to ensure operational risk are managed within aligned thresholds.
• Maintain BU-specific standards and procedures related to execution of ORM programs.
• Manage and track new product governance action items and requirements to ensure execution in line with policy and regulatory requirements.
• Document, maintain and track the inventory of in flight and in pipeline new, modified or decommission initiatives.
• Create and deliver relevant training as needed, ensuring Product & Process Owners have awareness of operational risk requirements and program to maintain compliance.

Required Qualifications:

• 5 years of financial services-related experience, preferably within Operational Risk, Operational Excellence, Compliance or Internal Audit.
• Bachelor’s degree in Finance, Business, Risk Management or related field
• Understanding of operational risk management lifecycle activities.
• Excellence project management, communication and collaboration skills.
• Proven ability to influence decisions and deliver on shared objectives.
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively.
• Ability to learn quickly, “connect the dots” with a strong track record of developing ideas from concept to deployment and delivering win-win solutions for the business.

Preferred Qualifications:

• Advanced degrees (e.g. MBA, MSc) or certifications are preferred
• Experience operating across multiple market jurisdictions is preferred

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.