You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The US Customer Loyalty team within US Consumer Marketing strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members, responsible for deepening Card Member loyalty along the lifecycle through the delivery of compelling messages at the right time to drive clear engagement outcomes.

This role sits on the Membership Value team, which has the mission to deliver compelling, relevant, and efficient offers, via personalized customer-first marketing, that makes Membership more rewarding. One of the focus areas is Amex Offers, which we promote to Card Members to incentivize and reward card usage. (Visit www.americanexpress.com/en-us/benefits/offers/ for more info.)

The Senior Analyst will lead our Amex Offer Card Member marketing email curriculum. You will be responsible for deploying and advancing the strategy to excite Card Members to enroll in offers, encourage them to redeem, and motivate them to do it again and again. You will strategize, optimize, innovate, and execute the largest and most complex email marketing program that reaches US Card Members.

This role is ideal for you if you are a customer-centric, collaborative, data-driven marketer that enjoys a good challenge and is eager to make a big impact on the business. 

Responsibilities

• Help evolve the Amex Offer Card Member Marketing Strategy, to inspire Card Members to enroll in and redeem offers.
• Lead the execution of marketing campaigns with a focus on deploying the Amex Offer email marketing curriculum.
• Manage agency and vendor relationships as part of the execution of the marketing curriculum.
• Continually advance our strategy and performance by expanding to additional treatments, new channels, innovating our tactics, and applying a test & learn approach.
• Manage our Amex Offer email marketing curriculum reporting package and identify trends and insights.
• Collaborate closely with colleagues across American Express, including other marketers in US Customer Loyalty Marketing, as well as with Global Merchant & Network Services (GMNS), Analytics Teams, the Amex Offers Product, Platforms, Execution and Email capabilities teams.

Qualifications

• 1-2 years of digital marketing execution experience. Email marketing experience required.
• Track record of driving measurable results through creative, customer-centric marketing.
• Excellent analytic skills, with the ability to use data to make informed decisions and translate insights into winning strategies.
• Strong project management skills with attention to detail and the ability to prioritize effectively.
• Collaborative approach, and the ability to partner effectively across band levels.
• Proactive self-starter with the ability to take initiative, adapt well to change, and problem-solve independently.
• Exceptional oral and written communication skills.

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities
• Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.