Sales and Customer Success Associate

Job Summary:

Are you passionate about sales and customer service? Do you find it rewarding to nourish, build, and maintain customer relationships? Do you consider yourself a brand ambassador to support the products and services you offer? If these values are important to you, then apply for our sales and service representative opportunity today.

Join the Kayla Small Agency & Associates LLC American Family Insurance Agency team in Mt Bismarck, ND!

Sales and customer success associate candidates must have superb customer service skills. They must be able to develop knowledge of the local market, prospect for new business, and use consultative selling techniques.

In this role, you will:

• Know the Product: Develop a deep understanding of our insurance products and services.
• Identify Prospects: Use your knowledge to identify potential customers and generate leads.
• Connect with Customers: Reach out to new and existing customers to discuss their needs and offer tailored solutions.
• Highlight Product Features: Emphasize the features of our products, demonstrating how they address customer problems.
• Answer Questions: Be prepared to answer customer inquiries about our offerings.
• Sell New Business: Prospect for new business through individual efforts and established lead methods.
• Collaborate with Colleagues: Work closely with colleagues across different sectors to ensure a seamless customer experience.
• Maintain Relationships: Keep contact lists and follow up with customers to nurture long-term relationships.

Position Requirements

To succeed in this role, you should have:

• Education: High school diploma or equivalent.
• Experience Option 1: At least one year of experience in a sales environment, including marketing, prospecting, cold calling, networking, preparing quotes, and delivering presentations.
• Experience Option 2: Alternatively, two years of customer service experience.
• License: A Property and Casualty insurance license is preferred before starting and required after beginning employment.

Compensation & Benefits

We offer:

• Competitive Compensation: Hourly pay rate plus commission and bonuses.
• Training: Paid training to help you excel in your role.
• Time Off: Paid Time Off for work-life balance.
• Holidays Off: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day
• Retirement: 3% Match in Simple IRA after 1 full year of employment with American Family Insurance and $5000 in earnings.
• Affinity Discount: Discounts on American Family property and casualty insurance policies.
• American Family Discount Program: Discounts on everything from shopping to events, to travel.
• Licensing Reimbursement: All future licensing expenses pertinent to job performance will be paid by the agency upfront.

Our Commitment

At our agency, we value diversity and inclusion. We believe that everyone’s ideas and experiences matter.

Please note that the Sales and Customer Success Associate is a staff member working for the agency owner and not an employee of American Family Insurance.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person