About the Company

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

The Security Officer is an integral part of the AGIF-NVOP organization and more importantly, the Ryan Center, and will be working primarily with the homeless veteran population. Our Security Officers allow us to accomplish our organization’s mission, which is “to serve the needs of veterans, their families, and other needy individuals of the community”. They are responsible for the 24-hour safety and security of the residential center. The Security Officer is a deterrent to criminal activity around and within the property of the facility by remaining visible and presenting a neat and professional appearance in properly worn uniform.

JOB DUTIES & RESPONSIBILITIES

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Ensures the facility security protocols are in place and adhered to at all times.
• Works with residents in an empathetic and understanding manner.
• Learns and implements verbal crisis intervention/de-escalation techniques.
• Effectively conducts monthly fire and emergency drills and documents drills as required.
• Maintains proficiency in the use of all assigned equipment (2-way radio, flashlight, keys, etc.).
• Maintains order and acts to enforce regulations and directives of the Ryan Center pertaining to personnel, visitors, and premises.
• Greets guests and employees in a professional and welcoming manner and answers phones using professional etiquette.
• Answers questions and assists residents and employees.
• Patrols the facility on foot every hour.
• Monitors closed circuit television systems for unusual activity and any alarms.
• Reports safety concerns, security breaches and unusual circumstances both verbally and in writing no later than 60 minutes after the occurrence.
• Handles security issues or emergency situations in accordance with trainings, policies and procedures, and standards.
• Responsible for adhering to security/safety training programs.
• Attends all meetings and trainings as notified.
• Participates in industry specific security/safety training programs to remain current and proficient.
• Must maintain any applicable state, county and municipal licensing and permit requirements for Non-Commissioned Security Officers as required by this position.
• Must be vigilant to any conditions that require awareness of personal safety and safety of others.
• Maintains awareness and understanding with the site-specific operations performance manual.
• Documents all site checks within and around the perimeter and effectively communicates with the front desk when they are conducted.
• Administers random urinalysis and breathalyzers of residents and documents results in the designated logs.
• Conducts initial searches of possessions of all new residents and conducts ongoing searches of all bags, backpacks and other carry-ons on residents reentering the facility.
• Maintains a professional appearance and complies with uniform requirement.
• Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.

JOB REQUIREMENTS

• The applicant must have a high school diploma or GED, have had at least 2 years of security experience.
• Must have level 2
• The applicant must have no criminal record.
• Must be able to use computer to annotate shift updates.
• Prior military experience is preferred.
• Must have access to reliable transportation
• Must have a current Texas driver’s license at all times
• Must pass drug testing and background check
• All personnel of the organization must be bondable

SKILLS & COMPETENCIES

• Typing
• Computer literate to include working knowledge of Word and Excel
• Good communication to include both verbal and written skills
• Ability to exercise emotional intelligence in sensitive and/or challenging situations
• Verbal de-escalation skills
• Problem solving skills
• Ability to pay attention to detail
• Ability to follow-through on assignments
• Alertness

BENEFITS

• Retirement Program
  • Employer matching
• $500 monthly allowance company-provided for:
  • Dental insurance
  • Health insurance
  • Vision insurance
• Life insurance
• 12 hours (monthly) of PTO (after completed probationary period)
• 5% salary increase after completing probationary period

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.