American Health Imaging is Hiring a Float Patient Service Representative Near Douglasville, GA
The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments. This position is a full-time role to float around multiple nearby facilities Monday-Friday with hours varying from day to evening shifts depending on the business need. Mileage reimbursement! Monthly bonus! Duties/Responsibilities:
Demonstrates the company’s values in daily activities
Greets patients, families, and visitors in a courteous and helpful manner
Ensures the accuracy of patient data entered in the RIS
Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
Engages customer needs and preempts needs for later service recovery
Supports walk-in and physician office scheduling calls directly to the center
Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
Schedules and confirms walk-in diagnostic exams and procedures
Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
Completes CD burning for patients and physicians who request unit digitals
Communicates to the patient or patient representative any financial responsibility
Calmly handles patient experience and customer service issues
Required Knowledge, Skills, and Abilities:
Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills
Skill in organizing and prioritizing work and following assignments through to completion
Skill in written and verbal communication
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time approval to work as scheduled
Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion
Ability to resolve service recovery issues and understand when to escalate to the next level
Ability to remain calm in difficult situations
Education and Experience:
High School Diploma or equivalent required.
At least one (1) year of office experience in a healthcare setting preferred
Physical Requirements:
Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
Requires computer-related activities for extended periods
Requires the ability to see, hear, speak, write, and key
U.S. Radiology Specialists is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.