• Oversees and supervises team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. Hires and onboards new team members. Ensures proper scheduled coverage of Field Scheduler/Resident Maintenance Specialist team to meet organizational needs. Manages performance based off departmental reporting, for compliance with established policies and objectives. Monitors performance of team and conducts individual and team coaching and/or development sessions, as needed.
• Communicates objectives and provides oversight of daily, weekly, and monthly metrics while working closely with Field Scheduler/Resident Maintenance Specialist team in achieving desired outcomes.
• Reviews and ensures vendor bid submissions are appropriate in accordance with company expectations and meet necessary threshold to remedy the need of the asset, based on set approval limits within the department.
• Provides support, as needed to resolve issues/escalations, and ensure work orders are completed in a satisfactory and timely manner.
• Leads meetings aligned with season, and operational trends providing a proactive approach to the needs of the business. Works in partnership with the Vendor Performance Specialist and District Maintenance Managers to identify vendor needs and support vendor utilization and/or compliance. Notifies vendors, Vendor Performance Specialist and District Maintenance Managers of vendor deficiencies. Ensures vendor infractions are notated.
• Works in collaboration with various departmental teams to ensure completion of all service needs within the assigned territory.

• Bachelor’s degree (and/or) five (5) years of progressive responsibility in a maintenance/call center environment preferred.
• Experience leading teams required.
• Scheduling/Dispatching experience strongly preferred.
• Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth.
• Solid MS Office skills
• Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change
• Excellent verbal, written and presentation skills
• Solid customer service, quality, and results orientation
• Ability to be an effective member of and lead project teams
• Ability to work weekends, as needed, required

Build your career with us:

At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers. #LI-SC1, #LI-Hybrid 

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