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Job Description :
Bilingual Customer Retention Representative (Full Time & Part-Time Openings)
This position is work from home and w e will provide you with the equipment!
The Bilingual Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team.
Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail-oriented.
As a Bilingual Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and / or place calls to current policyholders regarding coverage, premium due, as well as other policy information.
You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales.
Friendly, casual work environment with excellent earning potential hourly wage plus bonus based on performance.
Required Skills
Required Knowledge & Experience
Note : You will be required to come into the office on Day 1 of training to pick up equipment and return home to log in if you are local (within 30 miles of the Waco office).
If you are more than 30 miles from the office, we will ship your equipment to you before your first day.
Last updated : 2024-07-03
Full Time
Insurance
$36k-45k (estimate)
07/04/2024
10/02/2024
ailife.com
ARLINGTON, TX
200 - 500
1951
JAMES SCHIDMT
$1B - $3B
Insurance
AIL: Cohen-Velasquez Agency has been in business for over 68 years. We are the premier supplemental benefits company for over 40,000 different labor unions, as well as the NFL, NBA & MLB, with over 5 million members and counting. Our company has over $58.9 billion in force with an A+ Superior Rating by AM Best for its financial strength. Union members request our benefits packages because standard work benefits are often eliminated or reduced upon retirement. We provide working class families with permanent benefits to give them the protection and the peace of mind they need throughout their l...ifetimes. AIL also partners with local charities through the Closer to the Heart program. American Income Life is one the top workplaces in North America, consistently being voted one of the best places to work for, with Best Workplace awards in 2017, 2018 and 2019. AIL has also been named the 24th Happiest Places to Work by Forbes Magazine.
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The job skills required for Customer retention specialist include Customer Service, Customer Retention, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer retention specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer retention specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer retention specialist positions, which can be used as a reference in future career path planning. As a Customer retention specialist, it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer retention specialist. You can explore the career advancement for a Customer retention specialist below and select your interested title to get hiring information.