Level 1 IT Technician

American Leadership Academy is currently accepting applications for a full-time Level 1 IT Technician who will provide on-site support to all technology equipment for our schools in Sierra Vista, Arizona. Candidates must possess, or be willing to obtain, an IVP fingerprint clearance card from the Department of Public Safety. Previous experience in the IT field is preferred, but not required.

Duties and Responsibilities include but are not limited to:

• Answer, evaluate and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
• Escalate complex issues to Level 2 support providing a detailed report of steps taken.
• Install computers, software, and peripheral equipment.
• Repair of computers, software, and peripheral equipment.
• Troubleshoot phones, networks, projectors, doc cams and any other technology used by students or staff.
• Support audio and visual equipment at various ALA events.
• Train users on software and hardware on-site.
• Maintain records of work in progress and completed jobs.
• Maintain a moderate level of proficiency in software and applications supported by IT.
• Assist in miscellaneous tasks as needed.
• Required to lift up to 50 pounds in support of hardware installations

Candidates with the following qualities and abilities will thrive as part of our team:

• Self-motivated
• Dependable
• Coachable
• Outstanding customer skills
• Ability to communicate clearly and professionally, both verbally and in writing.
• Flexible in prioritizing tasks.
• Committed to going above and beyond when necessary to reach goals.
• Leadership and team collaboration skills
• Strong planning, execution, and problem-solving skills.

Preferred additional skills:

• Security and Technical Certifications
• Apple products knowledge
• G Suite knowledge
• Active Directory knowledge

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is your desired hourly rate?

Education:

• Associate (Preferred)

Experience:

• IT: 1 year (Preferred)

Ability to Relocate:

• Sierra Vista, AZ: Relocate before starting work (Required)

Work Location: In person