Description

For over a century, American Packaging Corporation (APC) has been a leading flexible packaging converter for customers throughout North America. We nurture our employees by providing competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs. These are just a few reasons why we were named a “Best of the Best” in the Best Workplaces in the Americas awards for 12 years in a row. APC’s longstanding success is fueled from the inside out, and we consistently seek to improve our internal operations to propel that success into the future.

SUMMARY: Directs and coordinates business commercialization activities for American Packaging Corporation

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage Scale-Up/Commercialization functions.
•  Establish and participate in all necessary conference calls and meetings pertaining to commercialization of new business.
• Manage business commercialization issues, including but not limited to: customer service, logistics, graphics, customer and internal specs, HR & delivery date improvement and demand planning/forecasting.
• Assist in managing customer complaint resolution/collection issues. 
• Understand and analyze business success/effectiveness of pre-commercialization trial program.
• Understand job/production costs to drive sound business decisions.
• Investigate all customer related inquires. Expedite information to customer, sales representative, and/or manufacturing including, but not limited to: HR date communication, graphics availability, price quotations, samples, or any other pertinent information necessary in commercializing new business.
• Identify and implement systems/processes that provide best business practices as it relates to customer order entry, order pricing, inventory reporting, technical specifications and graphics specifications.
• Work with Production Control to resolve scheduling and raw material issues to ensure customer satisfaction as it relates to on time and complete delivery.
• Correspond with company sales force and field technical service group as needed to address customer support issues.
• Contact other departments, locations and resources (within the organization and external) to obtain and provide information.
• Assist in generation of account specific reports including but not limited to inventory of finished goods, raw materials, order status as needed and any other reports per customer needs and requested.
• If applicable, establish and maintain Vendor Managed Inventory programs through weekly reporting to customer.
• Provides input in hiring decisions and assist the Customer Service Manager with training for the Customer Service Representatives.
• Solve problems, analyze situations/behaviors and prioritize responsibilities.
• Good communication skills, both verbal and written
• As member of COE Leadership Team, drive strategic and operational direction/success for the COE.
• Any other assigned responsibilities.

Requirements

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

Ideal candidates will possess a Bachelor’s degree (B. A.) from a four-year college or university or equivalent experience. Eight to ten years related experience in the flexible packaging industry which include a combination of experience in the following areas: Inside Sales/Customer Service, Marketing, Pricing, Graphics, Logistics and Technical. The ideal candidate will also have three to five years Project Management experience coordinating a multitude of customer items across multiple markets.

FOOD SAFETY TRAINING REQUIREMENTS

Food Safety Training, consisting of the GMP/PPE/Food Safety Policy, HACCP Plan and SQF System is provided to all personnel at the time of hiring. Refresher training is completed annually, based on the anniversary month of the employee’s date of hire. Completion of this training is a condition of employment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management and/or clients and customers.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations..

REASONING ABILITY

Ability to solve practical problems and deal with several concrete and/or abstract variables in situations where only limited standardization exists. Ability to interpret a variety of technical instructions furnished in written, oral, mathematical, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. 

OTHER SKILLS & ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Absenteeism: at work every day on time
• Accuracy: uncompromised
• AS400
• Coaching ability
• Communication Skills: technical information, internal/external customers, all levels of employees
• Conflict Resolution
• Confidentiality
• Deadlines
• Detail: attention to
• Independence
• Innovation: constantly re-develop systems
• Motivate: others
• Multiple projects/priorities/deadlines 
• Negotiation ability
• Organizational skills
• Presentation skills
• Professionalism/professional demeanor
• Project Management
• Safety
• Software: Microsoft Office Suite
• Team: work as a member with all employees

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.

The employee must occasionally lift and/or move up to 35 pounds. Any lifting over 35 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at APC-Careers@americanpackaging.com.