12 Call Center Specialist - Bilingual (English/Spanish) Jobs in Lincoln, RI
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Call Center Specialist - Bilingual (English/Spanish)
$35k-45k (estimate)
Full Time
2 Months Ago
American Recruiting & Consulting Group is Hiring a Call Center Specialist - Bilingual (English/Spanish) Near Lincoln, RI
CALL CENTER SPECIALIST - BILINGUAL / SPANISHARC Group is seeking a Call Center Specialist who is bilingual in Spanish to join a client in their Lincoln, RI offices. The Call Center Specialist will listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. The Call Center Specialist will have an impactful difference by connecting clients with the bevy of solutions the client offers to help achieve their financial goals in a virtual environment.
If you are a Call Center Specialist looking for a great career with opportunities to learn, grow and make an impact, along with the power to make a difference then please apply today!
Our client is guided by a common purpose to help make financial lives better through the power of every connection. One of the keys to driving this connection is being a great place to work for their teammates around the world. They are devoted to being a diverse and inclusive workplace for everyone and hire individuals with a broad range of backgrounds and experiences. The offer offering competitive benefits to support their physical, emotional, and financial well-being.
Call Center Specialist Job DescriptionAs part of the team, Call Center Specialists listen to clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. We’re seeking skilled customer service professionals who can advise and advocate for our client’s most important financial needs. Specialists are sales professionals who work in a call center and understand that being there for our clients is our number one priority.
Client Solutions Specialist (responsibilities)
Training Schedule: Mon-Fri 9:00am-5:30pm EST
Work Schedules Available - 1st and 2nd shift available closed on Sundays
ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
If you are a Call Center Specialist looking for a great career with opportunities to learn, grow and make an impact, along with the power to make a difference then please apply today!
Our client is guided by a common purpose to help make financial lives better through the power of every connection. One of the keys to driving this connection is being a great place to work for their teammates around the world. They are devoted to being a diverse and inclusive workplace for everyone and hire individuals with a broad range of backgrounds and experiences. The offer offering competitive benefits to support their physical, emotional, and financial well-being.
Call Center Specialist Job DescriptionAs part of the team, Call Center Specialists listen to clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. We’re seeking skilled customer service professionals who can advise and advocate for our client’s most important financial needs. Specialists are sales professionals who work in a call center and understand that being there for our clients is our number one priority.
Client Solutions Specialist (responsibilities)
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
- Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)
- Quotes rates, terms and programs for banking solutions
- Manages risk in every business, product and service transaction leveraging available tools
- Utilize relationship building, telephone and referral, customer focus, customer service, and active listening to determine client needs, problem solve, and overcome objections
- Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives
- Must be fluent in English and Spanish
- Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
- Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and handling objections
- Is comfortable receiving ongoing performance feedback and coaching
- Enjoys ongoing change and learning new technology/processes
- One year of sales experience with cross-selling, upselling or referring products
- Has an intermediate level of proficiency with computers
- Is self-motivated with excellent organizational skills
- Has strong decision-making and problem-solving skills
- Has an intermediate level of proficiency with computers
- Experience in sales, cross-selling, upselling or referring products
- Experience working in an inbound or outbound contact center (phone, chat and or video)
- Experience working as a Personal Banker managing high client volume
- Experience in the banking/financial industry
- Experience working in a call center
- Experience in telephone sales
- Experience with multi-solution customer offerings and bundling services
- Experience working as a Personal Banker managing high-client volume
- Competitive suite of benefits including tuition/dependent care reimbursement, generous 401K and PTO offerings
- A schedule that works with your life. We have several schedule offerings to help you achieve better work-life balance. Ask one of our recruiters about our schedule options.
- Communicating with clients throughout the entire shift with structured breaks.
- Long-term career opportunity with multiple career development paths.
Training Schedule: Mon-Fri 9:00am-5:30pm EST
Work Schedules Available - 1st and 2nd shift available closed on Sundays
- Monday, Tuesday, Friday 7:55AM-6:55PM & Saturday 8:55AM-7:55PM
- Tuesday, Wednesday, Thursday, Friday 10:30AM-7:30PM & Saturday 11:00AM-8:00PM
ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Job Summary
JOB TYPE
Full Time
SALARY
$35k-45k (estimate)
POST DATE
07/17/2024
EXPIRATION DATE
10/06/2024
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